I hope you love everything you receive from Kreations By Kirsten, but if you need to return an item(s) please contact me within 14 days of receiving your order. You must return the item(s) to me, in their original condition, within 30 days of receiving the order. I will send you a refund once I receive the item back via the method of payment.

ie. if you pay via PayPal I will refund you via PayPal. 

I don't accept exchanges. 

Unfortunately I am unable to accept returns or refunds on custom/personalised items, nor on downloads (ie. crochet and knitting patterns) except when the item is faulty. 

It is your responsibility to return items using appropriate, secure packaging. The item(s) are your responsibility until I receive it, and you are responsible to pay the cost of the returns package.